![]() Our team is investigating new reports of login issues. is now available, though please note we are still unable to update the News section at this time - until we can, please do keep returning to this thread or our social channels for further updates. We are still working to restore services as soon as possible - we are making good progress but we have no specific updates to report just yet.įor those of you who logged in during the window where you account didn't appear as expected, we are aware of these reports and part of our ongoing work is ensuring this isn't the case once services return. We hope to have more substantial news to share soon. Work is still continuing to restore our login services - we have no significant milestones to report just yet, but good progress is being made. Thanks you everyone for your patience and understanding as we got our services back online. We are aware there may be a very small number of accounts still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can. We are happy to report RuneScape login services are now coming back online and services should be restored for the vast majority of players. We will also be providing a specific support destination to resolve this issue for you as well. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.įor anyone reporting their account not appearing as expected, we're also continuing to work on this issue. If you are encountering the message 'Error loading your profile, please contact customer support', we will provide a specific support destination shortly to provide help for this issue. If you are encountering either of these issues, thanks so much for your continued patience while we work to get you playing again. Please visit and click the " Report Issue" button for further assistance.Īpple and Google login issues should now be restored too. If you are encountering the message ' Error loading your profile, please contact customer support', or your account isn't as expected when you do log in, we have set up a direct support form for any impacted players. We'll be back tomorrow with more updates as soon as we have them. We want to get you playing as soon as we can, and we truly appreciate your patience as we work this through. Due to the complexities of the issue, we wanted to let you know we won't have any further updates to share for the remainder of this evening - our investigations are going to continue and we expect that work to carry over to tomorrow. If you have encountered these issues and haven't submitted a ticket, please do so here: įor those of you still unable to connect, we just wanted to let you know that this is our upmost priority to address. ![]() Thank you to everyone who's submitted a ticket if you've encountered the 'Error loading your profile' issue or your account isn't as expected. While we don't have any further progress to report as of right now, we will be continuing to communicate regularly throughout the day and will deliver more news as soon as we're able to. Our core aim is to get anyone who is unable to play as intended back online as soon as possible. Our team stayed late into the night and are still continuing their work even now. Good morning everyone, and thank you for your ongoing patience while we address the outstanding issues from last night's events. Thank you for your continued patience and we'll get you playing again as soon as we possibly can. We'll be back with more updates later today. If you haven't already, please do submit a ticket via this link if you are unable to login: Note that we expect to be able to support anyone impacted, regardless of having a ticket submitted, but having a ticket is the best way to ensure your issue is tracked. If you are trying to submit a report, we want to assure you that your reports are being received - if you receive an error, please keep trying. We do not have a timeline to communicate right now, but as soon as we have any indications to share, we'll let you know.Īs our investigations have continued, it has become clear that more players are impacted than initially estimated. Please check back regularly for updates.Įnsuring everyone can play again as soon as possible is the biggest priority for the team and work is continuing to resolve this technical issue. This newspost will document important updates to the ongoing server login issues.
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